Refund Policy

Next Chance Solutions LLC — Credit Coaching and Eviction Removal Services

1. Service Nature and Acknowledgment

Next Chance Solutions provides administrative assistance, educational resources, and process based services related to credit file organization and rental history reporting. Services involve third party reporting agencies, creditors, and tenant screening companies that operate independently from Next Chance Solutions.

By purchasing services, you acknowledge that outcomes depend on external verification processes and no specific result, deletion, approval, or score increase is guaranteed.

2. Credit Coaching Refund Policy

Credit coaching services are structured around a defined service timeframe selected at checkout.

Refund eligibility is limited and may only be reviewed under the following underwriting compliant conditions:

• Refund requests may only be submitted after the full purchased service term has ended.
• Example: If a three month service is purchased, refund eligibility begins only after the three month period has fully concluded.
• Refund requests submitted before the end of the service term will not be reviewed.

A refund may only be considered if ALL conditions below are met:

• No measurable reporting changes

Refunds are not issued due to:

• Credit score fluctuations
• Processing timelines
• Creditor verification outcomes
• Inactive subscription to MyFreeScoreNow
• Housing or lending decisions
• Accurate information remaining on file

3. Eviction Removal Refund Policy

Eviction removal services apply strictly to rental history reporting and tenant screening data and are separate from credit coaching services.

A refund may only be considered if:

• Denials based on income, employment, criminal background, credit score, or other factors do not qualify.

4. Documentation Verification

All refund documentation is subject to verification. Next Chance Solutions reserves the right to confirm submitted documents directly with leasing agencies or screening providers.

Fraudulent, altered, or unverifiable documents immediately void refund eligibility.

5. Non Refundable Situations

Refunds will not be granted if:

• The client becomes non responsive
• Required documentation is not provided
• Subscription to MyFreeScoreNow is not active
• Third party reporting agencies verify information as accurate
• The client violates service terms or engages in chargeback abuse

6. Processing of Approved Refunds

Approved refunds will be issued to the original payment method within a reasonable timeframe according to merchant processor policies.

Contact

Next Chance Solutions LLC
Email: [email protected]
Website: www.nextchancesolutions.com